GSD, Web-based Global Service Desk is a fully automated centralized Help Desk and Asset Management system which tracks issue tickets/service requests which may arise in any areas of an organization and for their timely solutions/decisions thereby bringing the organizational efficiency.
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GSD application segregates ticket types, tracks each problem, evaluates its priority, level of progress and adequately assigns responsibility based on the configuration settings. The system is capable to identify the recurrent appearances of certain incidents which may disturb the smooth operations and the administration can take apt decisions. Since average ticket response time decreases considerably, user satisfaction will increase.
GSD may bring changes to the department’s culture and attitude towards providing support to users. Moreover, this application maintains visibility across operations. Visual and intuitive reports in this application help to monitor the department performance.
The miniature version of the asset management page in this application helps the administration to map the different AMC and warranty of various assets within their respective time frame. The Association of costs involved for each asset indicates the management for further purchases or scraping.
Help desk software refers to a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. It is what makes customer-care service efficient and enterprising. Desk software makes it easier to get important information from a centralized dashboard.
To learn more about GSD Web based Global Service Desk and how they can benefit your business. For inquiries or to request a demo.
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